Terms of Service

1. Agreement to These Terms

These Terms of Service (“Terms”) govern your access to and use of MediSync Labs, including our websites, applications, features, tools, content, and services (collectively, the “Service” or “Licensed Application”). The Service is operated by QuantumWebDynamics Inc. on behalf of MediSync Labs (“we,” “us,” or “our”).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

If you access the app on an Apple-branded device, you acknowledge that these Terms are concluded between you and QuantumWebDynamics Inc. only, and not with Apple, and that QuantumWebDynamics Inc., not Apple, is solely responsible for the Licensed Application and its content.

2. Changes to the Service or Terms

We may update the Service and these Terms from time to time. If we make material changes, we will take reasonable steps to provide notice, such as posting an updated effective date or providing an in-app notice. Your continued use of the Service after changes become effective means you accept the updated Terms.

3. Eligibility

You must be at least 18 years old (or the age of majority where you live) to use the Service. By using the Service, you represent and warrant that you meet this requirement.

4. Scope of License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial use unless we expressly agree otherwise in writing.

If you access the Licensed Application through Apple, the license granted to you is limited to a non-transferable license to use the Licensed Application on any Apple-branded products that you own or control and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions, except that the Licensed Application may be accessed and used by other accounts associated with the purchaser via Family Sharing or volume purchasing where applicable.

You agree not to:

• Copy, modify, distribute, sell, or lease any part of the Service or included content unless permitted by us.
• Reverse engineer, decompile, or attempt to extract source code except where prohibited by law.
• Bypass or interfere with security-related features, rate limits, access controls, or usage restrictions.
• Use the Service to develop, train, or improve a competing product or service except where prohibited by law.

5. Medical Disclaimer & No Emergency Use

No Medical Advice. The Service may display health-related information, including analysis, summaries, educational explanations, and AI-assisted insights. This information is for general informational and educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.

No Doctor–Patient Relationship. Using the Service does not create a physician–patient relationship or any other clinical relationship between you and us.

Not for Emergencies. Do not use the Service for medical emergencies. If you believe you have an emergency, call emergency services immediately.

AI Limitations. Any AI-generated output may be incomplete, incorrect, or inappropriate for your circumstances. You are responsible for confirming any information with a qualified healthcare professional before acting on it.

6. Accounts, Security, and Responsibility

Some features require an account. You agree to provide accurate information and keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

If you believe your account has been compromised, notify us immediately at support@medisynclabs.ca.

We may suspend or terminate accounts to protect you, other users, or the Service, including in cases of suspected fraud, abuse, or security issues.

7. Maintenance and Support

QuantumWebDynamics Inc. is solely responsible for providing any maintenance and support services with respect to the Licensed Application, as required under applicable law or as otherwise provided by us.

You and we acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Licensed Application.

8. User Content, Inputs, and Outputs

The Service may allow you to submit or upload information, including lab values, notes, and other data (“User Content”). You retain ownership of your User Content, subject to the license you grant below.

License to Operate the Service. You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and use your User Content solely to provide, maintain, improve, and secure the Service, and to comply with legal obligations, as described in our Privacy Policy.

Responsibility for User Content. You are responsible for your User Content and represent that you have the rights needed to submit it and that it does not violate law or these Terms.

Outputs. The Service may generate summaries, insights, recommendations, or other outputs based on your inputs. Outputs are provided “as is” and may not be accurate. You are solely responsible for how you use any outputs.

9. Acceptable Use

You agree not to use the Service to:

• Violate any law, regulation, or third-party rights, including privacy and intellectual property rights.
• Upload malware, attempt to gain unauthorized access, or disrupt the Service.
• Engage in abusive, harassing, hateful, or harmful conduct.
• Impersonate others or misrepresent your affiliation with any person or entity.
• Use the Service in a way that could reasonably harm others, including relying on the Service for emergencies.

We may investigate and take action for suspected violations, including removing content, limiting access, or terminating accounts.

10. Subscriptions, Payments, Free Trials, and Billing

The Service may offer paid features, including subscriptions and premium features. Pricing and plan details are displayed at the point of purchase or within the Service.

10.1 Payment Processing

Payments may be processed by third-party payment processors or app distribution platforms. We do not store full payment card numbers. Your purchases may also be subject to the payment processor’s or platform’s terms and privacy policy.

10.2 Automatic Renewal

Unless stated otherwise, subscriptions renew automatically at the end of each billing period until cancelled. You authorize us and/or our payment processors or platform providers to charge your payment method for renewal fees, taxes, and applicable charges.

10.3 Free Trials and Promotions

If you start a free trial or promotion, you may be required to provide a valid payment method. Unless you cancel before the trial ends, your subscription will automatically convert to a paid subscription and you will be charged the then-applicable rate. Trial eligibility may be limited, such as one trial per user.

10.4 Cancellation

You can cancel a subscription within your account settings if available, through the applicable platform settings where required, or by contacting support. Cancellation stops future renewals; it does not automatically refund previously paid amounts unless required by law or expressly stated in writing by us.

10.5 Refunds

Except where required by applicable law or explicitly stated by us, fees are non-refundable. If a refund is granted, it may be pro-rated or processed back to the original payment method where possible.

10.6 Taxes

Prices may exclude taxes unless stated otherwise. You are responsible for all applicable taxes, duties, and similar charges.

10.7 Chargebacks and Payment Disputes

If you initiate a chargeback or dispute a payment, we may suspend your access to paid features while the dispute is resolved.

11. Warranty Disclaimer

To the fullest extent permitted by applicable law, the Service and Licensed Application are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

In the event of any failure of the Licensed Application to conform to any applicable warranty, you may notify Apple and Apple may refund the purchase price for the Licensed Application, if any. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Licensed Application, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be our sole responsibility.

We do not warrant that the Service will be uninterrupted, error-free, accurate, or secure, or that defects will be corrected. Any reliance on the Service is at your own risk.

12. Product Claims

You and we acknowledge that QuantumWebDynamics Inc., not Apple, is responsible for addressing any claims by you or any third party relating to the Licensed Application or your possession and/or use of the Licensed Application, including but not limited to:

• Product liability claims;
• Any claim that the Licensed Application fails to conform to any applicable legal or regulatory requirement;
• Claims arising under consumer protection, privacy, or similar legislation, including where relevant in connection with health-related features or data.

Nothing in these Terms limits our liability to you beyond what is permitted by applicable law.

13. App Store & Platform Terms (Apple / Google / Others)

If you download or access the Service through a third-party platform such as the Apple App Store or Google Play, your use may also be governed by that platform’s terms and policies.

13.1 Apple-Specific Terms

If you access the Service through an Apple-branded device or via the Apple App Store:

• Apple is not a party to these Terms and is not responsible for the Service.
• Apple has no obligation to furnish maintenance or support services for the Service.
• In the event of any failure of the Service to conform to any applicable warranty, you may notify Apple and Apple may refund the purchase price, if any, and to the maximum extent permitted by law, Apple has no other warranty obligation whatsoever.
• Apple is not responsible for addressing any claims relating to the Service, including product liability, legal or regulatory compliance, consumer protection, privacy, or intellectual property infringement claims.
• You represent and warrant that (i) you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a “terrorist supporting” country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
• Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms and may enforce these Terms against you as third-party beneficiaries.
• You acknowledge that your use of the app must comply with the Apple Media Services Terms and Conditions and applicable Usage Rules.

If these Terms conflict with applicable platform terms regarding platform billing or in-app purchase rules, the platform terms may control for those transactions.

14. Intellectual Property

The Service, including its software, design, text, graphics, logos, and other content, is owned by us or our licensors and is protected by intellectual property laws. Except for the limited license granted in these Terms, no rights are granted to you.

If you provide suggestions, ideas, or feedback, you grant us the right to use them without restriction or compensation.

In the event of any third-party claim that the Licensed Application or your possession and use of the Licensed Application infringes that third party’s intellectual property rights, QuantumWebDynamics Inc., not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.

15. Privacy and Data Protection

Our collection and use of information is described in our Privacy Policy. Please review it carefully: Privacy Policy.

You understand that using the Service may involve processing health-related information that you choose to provide. We take reasonable steps to protect data, but no system can be guaranteed 100% secure.

16. Third-Party Services and Terms

The Service may integrate with or link to third-party services, including payment processors, analytics providers, app distribution platforms, device manufacturers, and external resources. We do not control third-party services and are not responsible for their content, policies, or practices.

You must comply with all applicable third-party terms of agreement when using the Service, including the terms of your mobile carrier, internet provider, payment processor, device manufacturer, and app distribution platform.

17. Suspension and Termination

We may suspend or terminate your access to the Service at any time if we reasonably believe you violated these Terms, created risk for us or others, or if we must do so to comply with law.

You may stop using the Service at any time. Upon termination, your license to use the Service ends immediately. Sections that by their nature should survive termination, such as disclaimers, limitations of liability, indemnification, and Apple-specific clauses, will survive.

18. Limitation of Liability

To the fullest extent permitted by law, we and our affiliates, directors, officers, employees, agents, and licensors will not be liable for:

• Indirect, incidental, special, consequential, exemplary, or punitive damages;
• Loss of profits, revenue, data, goodwill, or business opportunities;
• Damages arising from your use of or inability to use the Service;
• Any decisions made or actions taken based on the Service’s informational or AI-generated outputs.

To the fullest extent permitted by applicable law, our total liability for any claim arising out of or relating to these Terms or the Service will not exceed the amount you paid us for the Service in the 12 months before the event giving rise to the claim, or the minimum amount permitted by law if greater.

19. Indemnification

You agree to defend, indemnify, and hold harmless us and our affiliates, directors, officers, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or related to:

• Your use of the Service;
• Your User Content;
• Your violation of these Terms or applicable law;
• Your infringement of any third-party rights.

20. Governing Law and Dispute Resolution

These Terms are governed by the laws of the jurisdiction where our company is established, without regard to conflict of law rules, except where otherwise required by applicable law.

Informal Resolution. Before filing a claim, you agree to contact us and attempt to resolve disputes informally.

Venue. Except where prohibited by law, you agree that disputes will be brought exclusively in the courts located in our company’s home jurisdiction, and you consent to personal jurisdiction in those courts.

21. Severability

If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

22. Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms as part of a merger, acquisition, reorganization, sale of assets, or by operation of law.

23. Entire Agreement

These Terms, together with any policies referenced herein, including our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede any prior or contemporaneous agreements.

24. Contact Us

If you have questions, complaints, or claims about these Terms or the Service, contact us: